FAQ: Frequently Asked Questions


What countries do you ship to?

Currently, I only ship to addresses located in the USA.


Do I get a tracking number?

Yep! All orders receive a tracking number once they are shipped.


How are orders shipped?

18x24” and 11x14” custom art is shipped in a rigid tube & 8x10”, Rough-cut customs, and Art Surprise! are shipped in a rigid envelope. All orders are protected by 100% acid-free, archival packaging and shipped via USPS.


Can I choose more than 1 color?

Yep! You’ll be able to enter up to 2 colors during the checkout process. Having trouble choosing a color? Click here for instagram inspiration


Can I choose more than one word?

Yep! You’ll be able to choose your word or words during the checkout process. Words that have similar letter counts work best. Short phrases like “I love you” are also okay :)


Can I choose the orientation of my custom art?

Yep! You’ll be able to select “Portrait (vertical)” or “Landscape (horizontal)” during the checkout process.


What exactly is an “Art Surprise!”?

“Art Surprise!” is a brand new way to have fun while supporting the arts (without all the art-world hang-ups). It includes a random assortment of a limited edition sticker, 11x17” text pattern poster, a letter guide, special discounts and other goodies delivered directly to your mailbox.


How often does the “Art Surprise!” content change?

Each package contains limited edition designs. Designs change once they are sold out so act fast if you’d like to collect them all!


Do you offer wholesale prices for “Art Surprise!”/text art?

Yep! Visit the Gandy contact page to request wholesale pricing.


Do you accept returns?

All sales are final on custom work and “Art Surprise!”


What do I do if something is wrong with my order?

Every order is hand packaged by a real life person and he is human - If you aren’t happy, I’m not happy. Contact me HERE and we can make things right.  


How many words do you paint a year?

Hundreds of words, thousands of times… :o